Frequently Asked Questions

Navigating Class and Program Signups

I am new here - where do I start?

The first step toward getting involved at Team Survivor Northwest is membership! Membership is free and available to all women who have had a cancer diagnosis at any time in their lives. To start your membership process, click here. You will be asked to create a login in TeamUp – it should only take a few minutes to fill out your information and sign our waivers. You will receive confirmation once you have completed the process.

I am a member of Team Survivor but the system is asking me to fill out a new member form. What do I do?

Welcome back! If you did not renew your membership in 2023, you will need to sign up as a new member in TeamUp. You will renew your membership annually based on your signup date, which is a simplified process!

What is TeamUp?

TSNW’s Program Calendar is powered by TeamUp – an activity management software that lets you do everything in one place. Memberships, waivers, and program signups will all happen here – this is similar to what many gyms use. This is part of our ongoing effort to streamline and simplify your Team Survivor Northwest experience!

How do I sign up for programs and classes?

Once you have created a login in TeamUp, you can access our Program Calendar here and instantly begin signing up for classes and programs! To narrow your search, use the filter feature on the calendar to search by instructor, venue, or class/program type.

Important note: Members who participated in virtual fitness classes prior to 11/27/23, your old Zoom links will no longer work. You will access your classes using the Program Calendar.

Helpful Tips When Viewing the Program Calendar

There are a few visual cues that can help you navigate classes on our Program Calendar.  

  • Virtual classes all have a small camera icon at the top left. If there’s no camera, it’s not on Zoom.
  • Programs are color-coded: light blue for virtual classes, dark blue for in-person classes, and green for outdoor programs.
  • Many in-person classes/programs have a space limit. You can see how many spots are still available right from the calendar.  

New process: How to access my virtual fitness classes

No more keeping track of Zoom links! Join your virtual class directly from the calendar (click on the blue “Join Class” button). For this to work correctly, you must sign up for class every week. If you prefer to sign up for several weeks at a time, you can sign up for virtual classes up to two months in advance. 

*Note that old Zoom class links no longer work as of 11/27/2023.

What is the process for in-person classes and programs?

RSVP for in-person classes and programs through the Program Calendar. You will receive instant confirmation if you have secured a spot, or if you’ve been placed on the waitlist. You must sign up for each session. If you like to plan ahead, you can sign up for in-person classes up to two weeks in advance. 

How do waitlists work?

For some programs, there are space limits. If you attempt to sign up for a class/program that is full, you will automatically be added to the waitlist. If a spot opens up for you, you will be notified by email. 

Is there a TeamUp app?

Yes! You can download the TeamUp app on an Android phone by clicking here. Download the app for an iPhone by clicking here.

TeamUp Help Center

Visit the TeamUp Help Center by clicking here and you’ll find tips on a variety of actions, including:

  • How to cancel a class/program registration
  • How to add TeamUp classes to your personal calendar
  • How to set up notifications
  • How to reset your password

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